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Join The Tustin Group

The Tustin Group is a dynamic company that has been rapidly growing and expanding for over 30 years. We pride ourselves on delivering customized solutions that are designed to make commercial buildings more efficient, safe & comfortable. We have built a reputation of being a transparent customer centric service provider that partners with clients as an extension of their company and brand.

Family

Our team is currently comprised of over 300 employees who share a common goal of delivering a level of service that exceeds our customers’ expectations. Through collaboration and teamwork, we work together as a family supporting each other in our day-to-day tasks.

Professional

Our company culture is one that allows our employees to grow professionally and personally while also maintaining a great work, life balance. We encourage all employees to give it their absolute best on the job but also make sure they are equally focused on the things that are most important such as family, loved ones and the community.

How Our Employees Describe Our Culture

Inclusive

Training employees is a big part of our investment in our people. In 2020,The Tustin Group became partners in a nationally accredited apprenticeship program to help build our technician pipeline and to advance skilled labor nationally. We offer both in house and outsourced professional and technical training, as well as tuition reimbursement programs. For our technical employees we offer tool account dollars so that they can always have the tools they need to do the job both effectively and efficiently without having to put money out of pocket.

united

We believe that customer and employee retention go hand and hand. Without customers we could not have employees and without a dedicated team of well-trained committed people, we wouldn’t have customers. Taking care of our team so that they can deliver the highest level of service to our clients is what The Tustin Group stives to achieve day in and day out.

Job Opportunities

 
DESCRIPTION

Summary

The Customer Experience Service Coordinator is responsible for assisting internal and external customers to make sure all duties and responsibilities are met. The Customer Experience Service Coordinator dispatches service technicians according to the scheduling needs and receives customer calls and adjusts the schedule as required; along with daily administrative duties.   

Essential Duties and Responsibilities

Includes the following, however, other duties may be assigned.

Deliver a “best in class” customer experience.

  • Collaborate with Customer Experience Team, Customer Experience Manager, Supervisor and divisional managers to coordinate service efforts and address problems.
  • Ensure Service Calls and Emails are answered in a timely, positive, and knowledgeable manner.
  • Determines and dispatches appropriate service technicians to ensure quick and efficient resolution of customer needs. 
  • Build and maintain customer confidence and satisfaction. 
  • Dispatch service personnel to satisfy customer needs based on skills, nature of the request, location of request, and location of technician with use of the GPS. 
  • Effectively match technician skill level with customer request while maintaining cost-effectiveness. 
  • Continuously look for opportunities to enhance service delivery. 
  • Audit service reports daily in accordance with established procedures.
  • Be a customer advocate while capturing customer feedback and reporting it to the Leadership Team.
  • Continually build and maintain a network of relationships amongst the customers and The Tustin Group. 
  • Conducts weekly manpower meetings with the service manager of work progress, customer relations, field personnel relations, and other matters affecting service operations.
  • Perform all duties as outlined within the service coordinator training.
  • Provides support for any special projects as assigned by your manager. These special projects, under the determination of your manager or supervisor, may or may not become part of this position’s primary responsibilities.
REQUIREMENTS

Experience/Education

  • A minimum of two years experience in service, operational, or customer service capacity is required.
  • A High School Diploma is required. A college degree is a plus.

Organizational and Personal Skills:

  • Must be able to multi-task and be flexible around priorities.
  • Must have excellent customer service skills.
  • Excellent organization skills with strong attention to detail.
  • A self-starter.
  • Comfortable making contact with customers and external contacts via phone.
  • Must be proficient in the Microsoft Office applications (Word, Excel, Outlook)
  • Establishes and maintains effective relationships with customers, field personnel, and project managers, and gains their trust and respect.
  • Uses time effectively and efficiently; sets priorities.

Other requirements:

  • Must be able to pass pre-employment drug screening

Schedule:

  • 8-hour shift
  • Monday to Friday

Work Location:

  • Norristown, PA
  • In-Person

Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Employee assistance program
  • Free telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discount
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • Bonuses (at management discretion)
  • So much more! 

Apply

 
DESCRIPTION

About The Company:

The Tustin Group is an industry leader specializing in providing integrated building services such as Mechanical, Energy, Water, Fire, and security to commercial, industrial, and institutional clients. The Tustin Group has been in business for over thirty years and has multiple offices throughout Pennsylvania, New Jersey, Maryland, and Virginia.

Tustin Energy Solutions, LLC is a HVAC building automation division of The Tustin Group, that specializes in non-proprietary web-based building control products. We use these products primarily in existing buildings. Tustin Energy Solutions is an “integrated solutions provider” that can many times reuse the existing building control systems without the need for complete replacement.

Our services provide increased control, reduction in energy consumption, opportunities for revenue generation, and prepare the end user for the Smart Grid. We provide solutions and resources that help our customers make educated decisions for their energy needs.

Tustin Energy Solutions, LLC is seeking two qualified individuals to perform the installation and programming of HVAC automation systems in the PA/NJ, and MD areas. 

Position Responsibilities:

  • Ability to install, troubleshoot, and service building automation systems.
  • Installations will include work with line voltage wiring, low voltage wiring, unitary HVAC controllers, actuators, relays, sensors, and end devices.
  • Responsible for programming of unitary controllers, area controllers, and web-based applications.
  • Conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems.
  • Ability to understand and interpret the sequence of operation for basic HVAC systems (CAV, VAV, Multi-zone, etc.).
  • Be punctual in reporting to all assigned shifts and work sites.
  • Must possess good communication skills and ability to keep the customer informed of work provided and any outstanding issues.
  • Be positive and professional when interacting with clients to ensure high level of customer satisfaction.
  • Responsible for making recommendations to customers for upgrades, repairs, and system improvements.
  • Ability to train end-users on operation of BAS.
  • Ability to work an on-call rotation schedule.
  • Timely submission of daily paperwork and service reports.
  • Interact with IT professionals regarding web deployment. Knowledge of user interfaces, data servers, IP networking devices, protocols, routers, switches, and hubs.
  • Other duties related to the commissioning and servicing of building controls systems

Job Type:

  • Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8-hour shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime

Supplemental pay types:

  • Bonus pay if eligible 

Work Location:

  • Multiple locations PA, NJ, MD
  • Not a remote work position
REQUIREMENTS

Qualifications:

  • Minimum 3 to 5 years of HVAC BAS systems
  • Vocational or Associate Degree in electronics,mechanical systems, computer technology, or similar field preferred.
  • Knowledge of low voltage power, communication, and network wiring practices
  • Knowledge of the following systems is preferred:
  • Niagara N4, AX and Sedona Platforms
  • American Auto-MatrixPUP protocols
  • Knowledge of Honeywell Spyder product line
  • BACnet, LON, and Modbus protocols
  • Additional knowledge of the following systems is a plus:
  • Carrier CCN/i-Vu products
  • Johnson ControlsN2 protocol

LICENSE/CERTIFICATION

  • Driver’s License (Required)
  • Knowledge of other proprietary systems in combination with Niagara N4 and AX is also useful.
  • Training will be available upon hire for existing product line after successful completion of 90 day review period.
  • Ability to safely climb ladders, work within confined spaces,lift heavy objects and perform other physically demanding tasks.
  • Must demonstrate strong interpersonal skills
  • Must have a valid driver’s license with good driving record in order to drive company issued vehicle.
  • Proficient in basic computer applications and software such as MS Office, E-Mail etc.
  • Able to pass a pre-employment substance screening and background check.

Apply

 
DESCRIPTION

About The Company:

The Tustin Group is a single-source integrated building services company that offers mechanical (HVAC), energy, water, fire and security solutions. Our programs are designed to maximize a building’s performance, improve its energy efficiency, reduce operating costs, and improve occupant safety and comfort. We have been in business since 1992 and credit our success to our core values of excellence, integrity, and total customer satisfaction.

Position Summary:

The Tustin Group is seeking a full-time Building Automation Sales Executive to be located in Baltimore, MD, with flexibility for remote work. This is a hybrid role and your daily work will include building relationships with potential clients and identifying business opportunities to sell our mechanical, energy, water, fire protection, and security services. Your primary responsibility will be the sale of Building Automation and Controls and the development of demand service business through building automation retrofits. You will be responsible for providing complex, integrated solutions to customers, driving new business by developing new ideas, tailoring products and services to requirements, and increasing the company’s profitability.

REQUIREMENTS

Required Skills and Experience:

  • Background in sales, especially in building automation/controls is a must
  • Strong knowledge of mechanical, electrical, and building control systems
  • Demonstrated ability to close sales and meet sales goals
  • Excellent communication and interpersonal skills to build relationships with customers and team members
  • Strong organizational skills and ability to manage multiple priorities
  • Knowledge of industry trends and competitive landscape to better position the company
  • Valid driver’s license and ability to travel to different client sites in the region
  • Experience with reading schematics and blueprints, as well as knowledge of codes and regulations pertaining to construction and the environment is a plus
  • Self-motivated and able to work independently with little supervision

Compensation Package:

  • Competitive base salary
  • Uncapped quarterly commissions
  • Company Vehicle Allowance
  • The company provided cell phones and laptop

Other requirements:

  • Must be able to pass a pre-employment drug screen and background check. 

Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Health Saving Account
  • Employee assistance program
  • Free Telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discounts
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • So much more! 

Apply

Accreditations and Awards




HVAC Service Technician Apprenticeship Program

BENEFITS

  • Health Insurance
  • 401K Plan with Company Match
  • Vacation & Paid Time Off
  • Paid Holidays
  • Paid Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Military Leave
  • Flexible Spending Account (FSA)
  • Bereavement Leave
  • Paid Accidental Death & Dismemberment
  • Company Paid Anniversary Trip
  • Paid Short Term and Long Term Disability Insurance
  • Tuition Reimbursement
  • Employee Referral Program
  • Additional benefits offered to our Technical Employees include; Tool Account, Company Vehicle & Gas Cards, Sales Incentives, Safety Incentives. dd tool account,

Who We Are Looking For:

As opportunities arise in field, office, sales, or management, we look for motivated individuals who can add value to our company and help lead us in the future. If you are that motivated individual looking to start or advance your technical or professional career, take a look at our current opportunities.

Equal Opportunity Employer:

THE TUSTIN GROUP is committed to providing equal employment opportunity for all persons regardless of age, citizenship, color, disability, genetic information (including family members genetic information), marital status, national origin, race, religion, sex (including pregnancy), veteran status, sexual orientation, or any other protected status. THE TUSTIN GROUP values and promotes diversity as a strategic advantage.

If interested in a career at The Tustin Group, submit your resume for review.

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    Tustin Group Locations

    The Tustin Group has eight physical locations that support our service area that extends throughout Pennsylvania, New Jersey, Delaware, Maryland, and Virginia.