CAREERS

Creating New Opportunities
All Day Every Day

Join The Tustin Group

The Tustin Group is a dynamic company that has been rapidly growing and expanding for over 30 years. We pride ourselves on delivering customized solutions that are designed to make commercial buildings more efficient, safe & comfortable. We have built a reputation of being a transparent customer centric service provider that partners with clients as an extension of their company and brand.

Family

Our team is currently comprised of over 300 employees who share a common goal of delivering a level of service that exceeds our customers’ expectations. Through collaboration and teamwork, we work together as a family supporting each other in our day-to-day tasks.

Professional

Our company culture is one that allows our employees to grow professionally and personally while also maintaining a great work, life balance. We encourage all employees to give it their absolute best on the job but also make sure they are equally focused on the things that are most important such as family, loved ones and the community.

How Our Employees Describe Our Culture

Inclusive

Training employees is a big part of our investment in our people. In 2020,The Tustin Group became partners in a nationally accredited apprenticeship program to help build our technician pipeline and to advance skilled labor nationally. We offer both in house and outsourced professional and technical training, as well as tuition reimbursement programs. For our technical employees we offer tool account dollars so that they can always have the tools they need to do the job both effectively and efficiently without having to put money out of pocket.

united

We believe that customer and employee retention go hand and hand. Without customers we could not have employees and without a dedicated team of well-trained committed people, we wouldn’t have customers. Taking care of our team so that they can deliver the highest level of service to our clients is what The Tustin Group stives to achieve day in and day out.

Job Opportunities

Job Type

Description

Summary

The HVAC Construction Superintendent is responsible for overseeing and managing construction projects, ensuring timely completion within budget while upholding safety standards and promoting positive client relationships. Organize personnel, monitor progress, implement training programs, and enforce company policies.

Essential Duties and Responsibilities

  • Organize, schedule, and deploy necessary personnel to ensure timely project completion within budget constraints. Develop manpower loading schedules with appropriate qualifications.
  • Regularly visit project sites to monitor progress, schedules, and adherence to completion requirements. Provide necessary support and guidance to ensure project success.
  • Uphold and promote company vision and value statements. Implement company philosophy regarding human relations and ensure understanding among project team members.
  • Implement specific trade-related training and educational programs. Assist in the development of corporate and supervisor manuals.
  • Participate in kick-off and planning meetings to understand project requirements and offer practical advice on schedules and budget management.
  • Enforce company safety policies and procedures on the project site. Attend monthly safety meetings to stay updated on safety standards and concerns.
  • Develop project standards from company standards and contract documents. Recommend changes in methods, schedules, and procedures for project improvement.
  • Analyze material handling methods with foremen and project managers to maximize productivity. Ensure timely delivery of materials to the construction site.
  • Coordinate with foremen to meet tool and equipment needs of the project. Monitor equipment start-up to ensure compliance with company policies.
  • Promote and enhance positive client relationships throughout the project duration.
  • Assist in estimating tasks, including task code set up and cost control feedback. Assist in purchasing materials and equipment in accordance with company procedures.
  • Attend project progress meetings and production/operation meetings as necessary to stay informed and contribute to project success.

Requirements

Experience and Skills:

  • Proven experience in HVAC construction management or related field.
  • Strong leadership and communication skills.
  • Proficiency in project management software and Microsoft Office Suite.
  • In-depth knowledge of HVAC systems, construction processes, and safety regulations.
  • Ability to multitask, prioritize, and problem-solve effectively.
  • Bachelor’s degree in construction management or related field preferred.

Physical Demands/Working Conditions:

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, type, and operate office technology such as computers, printers, copy machines, and calculators.
  • Ability to work in various outdoor and indoor environments, including construction sites.
  • Must be able to lift and carry heavy objects and equipment.
  • Must be capable of lifting and/or moving up to 20 pounds.
  • Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust focus.
  • Ability to distinguish colors and engage in repetitive fine manipulation frequently.
  • Capable of navigating uneven surfaces and climbing ladders.
  • May be exposed to temperature changes and confined spaces.

Apply

Job Type

Description

About The Company:

The Tustin Group is a single-source integrated building services company offering: HVAC/R mechanical system design, installation, maintenance, inspection, and service agreement programs; Building automation and energy management strategies for custom energy curtailment programs to lower operating costs and increase reliability; Fire protection systems and services including the professional design, fabrication, installation, repair and code-required inspection services; Water management services including water treatment chemical programs, lab analysis and testing services, supervised water management agreements with customized performance reporting programs as well as turnkey design and installation capabilities


Summary

The HVAC Estimator is responsible for coordinating estimating and bidding processes within the operation, analyzing documentation, and preparing estimates. The HVAC Estimator collaborates with various departments to achieve organizational goals and implements strategies to optimize project costs and efficiency.


Essential Duties and Responsibilities

  • Analyze blueprints, specifications, and proposals to prepare comprehensive estimates.
  • Review data to determine material and labor requirements, assisting in cost reduction efforts.
  • Delegate, monitor, and audit work for timely and quality completion.
  • Prepare estimate reports, labor and material estimates, and cost analyses for management purposes.
  • Communicate with other departments to resolve issues and achieve project goals.
  • Prepare labor and material estimates, project bid wraps, and subcontractor pricing.
  • Establish vendor responsibilities and ensure bid compliance.
  • Train team members in estimation procedures and department operations.
  • Other duties and responsibilities as assigned by Management. 

Requirements

Experience and Skills:

  • Associate's degree or equivalent, and 5 years of related experience.
  • Ability to read and understand technical specifications and construction plans.
  • Broad understanding of construction, piping, and sheet metal systems
  • Familiarity with the submittal process and project closeout requirements
  • Strong mathematical and reasoning skills.
  • Problem-solving ability and interpretation of various instructions.
  • Knowledge of estimating software and Microsoft Office Suite.

Physical Demands/Working Conditions:

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, type, and operate office technology such as computers, printers, copy machines, and calculators.
  • Must be capable of lifting and/or moving up to 20 pounds.
  • Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust focus.
  • Ability to distinguish colors and engage in repetitive fine manipulation frequently.
  • Capable of navigating uneven surfaces and climbing ladders.
  • May be exposed to temperature changes and confined spaces.

Other requirements:

  • Must be able to pass a pre-employment drug screen and background check. 

Job Type:

  • Full-time
  • 8-hour shift
  • Monday to Friday

Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Employee Assistance Program
  • Free Telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discounts
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • So much more! 

Apply

Job Type

Description

About The Company:

The Tustin Group is a single-source integrated building services company that offers mechanical (HVAC), energy, water, fire and security solutions. Our programs are designed to maximize a building's performance, improve its energy efficiency, reduce operating costs, and improve occupant safety and comfort. We have been in business since 1992 and credit our success to our core values of excellence, integrity, and total customer satisfaction.


Position Summary:

The Tustin Group is seeking a full-time Building Automation Sales Executive to be located in Baltimore, MD, with flexibility for remote work. This is a hybrid role and your daily work will include building relationships with potential clients and identifying business opportunities to sell our mechanical, energy, water, fire protection, and security services. Your primary responsibility will be the sale of Building Automation and Controls and the development of demand service business through building automation retrofits. You will be responsible for providing complex, integrated solutions to customers, driving new business by developing new ideas, tailoring products and services to requirements, and increasing the company’s profitability.

Requirements

Required Skills and Experience:

  • Background in sales, especially in building automation/controls is a must
  • Strong knowledge of mechanical, electrical, and building control systems
  • Demonstrated ability to close sales and meet sales goals
  • Excellent communication and interpersonal skills to build relationships with customers and team members
  • Strong organizational skills and ability to manage multiple priorities
  • Knowledge of industry trends and competitive landscape to better position the company
  • Valid driver's license and ability to travel to different client sites in the region
  • Experience with reading schematics and blueprints, as well as knowledge of codes and regulations pertaining to construction and the environment is a plus
  • Self-motivated and able to work independently with little supervision

Compensation Package:

  • Competitive base salary
  • Uncapped quarterly commissions
  • Company Vehicle Allowance
  • The company provided cell phones and laptop

Other requirements:

  • Must be able to pass a pre-employment drug screen and background check. 

Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Health Saving Account
  • Employee assistance program
  • Free Telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discounts
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • So much more! 

Apply

Job Type

Description

About The Company:

The Tustin Group is an industry leader specializing in providing integrated building services such as Mechanical, Energy, Water, Fire, and security to commercial, industrial, and institutional clients. The Tustin Group has been in business for over thirty years and has multiple offices throughout Pennsylvania, New Jersey, Maryland, and Virginia.


Tustin Energy Solutions, LLC is a HVAC building automation division of The Tustin Group, that specializes in non-proprietary web-based building control products. We use these products primarily in existing buildings. Tustin Energy Solutions is an “integrated solutions provider” that can many times reuse the existing building control systems without the need for complete replacement.

Our services provide increased control, reduction in energy consumption, opportunities for revenue generation, and prepare the end user for the Smart Grid. We provide solutions and resources that help our customers make educated decisions for their energy needs.


Tustin Energy Solutions, LLC is seeking two qualified individuals to perform the installation and programming of HVAC automation systems in the PA/NJ, and MD areas. 


Position Responsibilities:

  • Ability to install, troubleshoot, and service building automation systems.
  • Installations will include work with line voltage wiring, low voltage wiring, unitary HVAC controllers, actuators, relays, sensors, and end devices.
  • Responsible for programming of unitary controllers, area controllers, and web-based applications.
  • Conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems.
  • Ability to understand and interpret the sequence of operation for basic HVAC systems (CAV, VAV, Multi-zone, etc.).
  • Be punctual in reporting to all assigned shifts and work sites.
  • Must possess good communication skills and ability to keep the customer informed of work provided and any outstanding issues.
  • Be positive and professional when interacting with clients to ensure high level of customer satisfaction.
  • Responsible for making recommendations to customers for upgrades, repairs, and system improvements.
  • Ability to train end-users on operation of BAS.
  • Ability to work an on-call rotation schedule.
  • Timely submission of daily paperwork and service reports.
  • Interact with IT professionals regarding web deployment. Knowledge of user interfaces, data servers, IP networking devices, protocols, routers, switches, and hubs.
  • Other duties related to the commissioning and servicing of building controls systems

Job Type:

Full-time


Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Tuition reimbursement

Vision insurance


Schedule:

8-hour shift

Holidays

Monday to Friday

On call

Overtime


Supplemental pay types:

Bonus pay if eligible 


Work Location:

Multiple locations PA, NJ, MD

Not a remote work position

Requirements

Qualifications:

  • Minimum 3 to 5 years of HVAC BAS systems
  • Vocational or Associate Degree in electronics,mechanical systems, computer technology, or similar field preferred.
  • Knowledge of low voltage power, communication, and network wiring practices
  • Knowledge of the following systems is preferred:
  • Niagara N4, AX and Sedona Platforms
  • American Auto-MatrixPUP protocols
  • Knowledge of Honeywell Spyder product line
  • BACnet, LON, and Modbus protocols
  • Additional knowledge of the following systems is a plus:
  • Carrier CCN/i-Vu products
  • Johnson ControlsN2 protocol

License/Certification:

Driver's License (Required)

Knowledge of other proprietary systems in combination with Niagara N4 and AX is also useful.

Training will be available upon hire for existing product line after successful completion of 90 day review period.

Ability to safely climb ladders, work within confined spaces,lift heavy objects and perform other physically demanding tasks.

Must demonstrate strong interpersonal skills

Must have a valid driver’s license with good driving record in order to drive company issued vehicle.

Proficient in basic computer applications and software such as MS Office, E-Mail etc.

Able to pass a pre-employment substance screening and background check.

Apply

Job Type

Description

The Tustin Group is hiring immediately for an experienced Service Technician. If you're seeking a career that's not only enjoyable but also rewards your hard work, then this is the place for you! Our culture is driven by our good people and even better employees. TTG plans a variety of events for their employees including fishing, axe throwing, trips to amusement parks, baseball games, and an annual party. If you enjoy being part of a team atmosphere and want to join a fun and rewarding culture, we are looking for awesome people like you!


About The Company:

The Tustin Group is an industry leader specializing in providing integrated building services such as Mechanical, Energy, Water, Fire & Security to commercial, industrial, and institutional clients. The Tustin Group has been in business for thirty years and has multiple offices throughout Pennsylvania, New Jersey, Maryland, and Virginia.

  • Conduct preventive maintenance and identify potential problems to maintain equipment reliability.
  • Effectively diagnose and repair all types of HVAC equipment.
  • Work with equipment vendors to properly identify necessary parts for system repairs.
  • Communicate problems to customers and provide them with the appropriate solutions.
  • Timely submission of daily paperwork and service reports.

Requirements

  • Minimum of 5 years experience (commercial experience preferred)
  • A vocational or Associate Degree in mechanical systems, electronics, or similar field is preferred.
  • EPA universal certification.
  • Must have a valid driver's license with a good driving record in order to drive a company-issued vehicle.
  • Should be flexible in your schedule and be able to work in an on-call rotation.
  • Able to pass a pre-employment substance screening and background check.
  • Willingness and desire to provide our clients with a superior customer service experience

Job Type: Full-time


Schedule:

  • 8-hour shift
  • Monday to Friday
  • On-call 
  • Holidays
  • Weekends
  • Overtime

Work Location:

  • Multiple Locations


Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Employee assistance program
  • Free Telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discount
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • Bonuses (at management discretion)
  • Company-issued vehicle & gas card
  • Company provided cell phone and iPad
  • So much more! 


Apply

Job Type

Description

Job Summary:

The Building Services Consultant’s primary functions are to self-generate new agreement opportunities, deliver effective sales presentations, qualify prospects, present solutions, overcome objects and close agreements at a level that meets or exceeds sales goals. 


Job Responsibilities:

  • Identify new potential clients and opportunities that align with our ideal prospect profile. 
  • Conduct all necessary sales activities, with a focus on cold calling, to reach Key Decision Makers.
  • Utilize company calling scripts to make introductions and overcome objections. 
  • Schedule 3-5 self-generated new appointments weekly to qualify potential new customers.
  • Achieve the weekly required sales activities as directed by management.
  • Deliver compelling sales presentations showcasing services and capabilities accurately.
  • Assess customer needs and devise tailored sales strategies for each new opportunity.
  • Conduct thorough site surveys and collect site-specific data to support estimate development.
  • Effectively present new agreements, answer questions and overcome objections to secure the sale.
  • Present agreements, address inquiries, and overcome objections to secure sales effectively.
  • Maintain regular follow-ups with Key Decision Makers to drive sales progression.
  • Develop and manage a qualified proposal pipeline to meet or exceed sales goals.
  • Close a sufficient number of new agreements to meet or surpass quarterly/annual sales targets.
  • Ensure accurate and up-to-date recording of sales activities and notes in the company CRM.
  • Attend weekly meetings with managers to review sales activities and performance against targets.
  • Respond promptly and professionally to all potential customer inquiries and needs.
  • Maintain daily communication with your manager and remain available for redirection as needed.
  • Fulfill other duties and tasks as assigned by management.

Requirements

Experience/Education:

  • 3-5 years of successful B2B sales experience.
  • High School diploma or equivalent, with specific job-related experience.
  • Demonstrated proficiency in prospecting and appointment setting.
  • Possession of a valid driver’s license and a clean driving record.

Skills:

  • Proficient in computer skills, including the use of software platforms such as Microsoft Word, Excel, PowerPoint, Teams, Zoom, and shared cloud-based drives.
  • Self-motivated, confident, independent, and highly organized.
  • Willingness and ability to travel within the assigned sales territory as required.
  • Skilled in negotiation and overcoming objections.
  • Strong time management and organizational abilities.
  • Highly motivated and goal driven.
  • Demonstrates exceptional interpersonal and presentation skills.
  • Exhibits tenacity and resilience.
  • Openness to learning and coachability.
  • Consistently represents the company in a positive and professional manner.
  • Adheres to established sales training, strategies, and processes.
  • Excellent verbal and written communication skills.

Physical Demands/Working Conditions:

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, type, and operate office technology such as computers, printers, copy machines, and calculators.
  • Must be capable of lifting and/or moving up to 20 pounds.
  • Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust focus.
  • Ability to distinguish colors and engage in repetitive fine manipulation frequently.
  • Capable of navigating uneven surfaces and climbing ladders.
  • May be exposed to temperature changes and confined spaces.

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Paid Life insurance
  • Accidental Insurance 
  • Hospital Insurance
  • Pet insurance
  • Paid time off
  • Employee Referral Program
  • Tuition reimbursement
  • Paid Disability 
  • Incentive trips 
  • So much more!

Job Type:

  • Full-time
  • Monday to Friday

License/Certification:

  • Driver's License (Required)

Apply

Job Type

Description

Job Summary:

The Building Services Consultant’s primary functions are to self-generate new agreement opportunities, deliver effective sales presentations, qualify prospects, present solutions, overcome objects and close agreements at a level that meets or exceeds sales goals. 

Job Responsibilities:

  • Identify new potential clients and opportunities that align with our ideal prospect profile. 
  • Conduct all necessary sales activities, with a focus on cold calling, to reach Key Decision Makers.
  • Utilize company calling scripts to make introductions and overcome objections. 
  • Schedule 3-5 self-generated new appointments weekly to qualify potential new customers.
  • Achieve the weekly required sales activities as directed by management.
  • Deliver compelling sales presentations showcasing services and capabilities accurately.
  • Assess customer needs and devise tailored sales strategies for each new opportunity.
  • Conduct thorough site surveys and collect site-specific data to support estimate development.
  • Effectively present new agreements, answer questions and overcome objections to secure the sale.
  • Present agreements, address inquiries, and overcome objections to secure sales effectively.
  • Maintain regular follow-ups with Key Decision Makers to drive sales progression.
  • Develop and manage a qualified proposal pipeline to meet or exceed sales goals.
  • Close a sufficient number of new agreements to meet or surpass quarterly/annual sales targets.
  • Ensure accurate and up-to-date recording of sales activities and notes in the company CRM.
  • Attend weekly meetings with managers to review sales activities and performance against targets.
  • Respond promptly and professionally to all potential customer inquiries and needs.
  • Maintain daily communication with your manager and remain available for redirection as needed.
  • Fulfill other duties and tasks as assigned by management.

Requirements

Experience/Education:

  • 3-5 years of successful B2B sales experience.
  • High School diploma or equivalent, with specific job-related experience.
  • Demonstrated proficiency in prospecting and appointment setting.
  • Possession of a valid driver’s license and a clean driving record.

Skills:

  • Proficient in computer skills, including the use of software platforms such as Microsoft Word, Excel, PowerPoint, Teams, Zoom, and shared cloud-based drives.
  • Self-motivated, confident, independent, and highly organized.
  • Willingness and ability to travel within the assigned sales territory as required.
  • Skilled in negotiation and overcoming objections.
  • Strong time management and organizational abilities.
  • Highly motivated and goal driven.
  • Demonstrates exceptional interpersonal and presentation skills.
  • Exhibits tenacity and resilience.
  • Openness to learning and coachability.
  • Consistently represents the company in a positive and professional manner.
  • Adheres to established sales training, strategies, and processes.
  • Excellent verbal and written communication skills.

Physical Demands/Working Conditions:

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, type, and operate office technology such as computers, printers, copy machines, and calculators.
  • Must be capable of lifting and/or moving up to 20 pounds.
  • Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust focus.
  • Ability to distinguish colors and engage in repetitive fine manipulation frequently.
  • Capable of navigating uneven surfaces and climbing ladders.
  • May be exposed to temperature changes and confined spaces.

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Paid Life insurance
  • Accidental Insurance 
  • Hospital Insurance
  • Pet insurance
  • Paid time off
  • Employee Referral Program
  • Tuition reimbursement
  • Paid Disability 
  • Incentive trips 
  • So much more!

Job Type:

  • Full-time
  • Monday to Friday

License/Certification:

  • Driver's License (Required)

Apply

Job Type

Description

The Tustin Group is hiring immediately for an experienced Service Technician. If you're seeking a career that's not only enjoyable but also rewards your hard work, then this is the place for you! Our culture is driven by our good people and even better employees. TTG plans a variety of events for their employees including fishing, axe throwing, trips to amusement parks, baseball games, and an annual party. If you enjoy being part of a team atmosphere and want to join a fun and rewarding culture, we are looking for awesome people like you!


About The Company:

The Tustin Group is an industry leader specializing in providing integrated building services such as Mechanical, Energy, Water, Fire & Plumbing to commercial, industrial, and institutional clients. The Tustin Group has been in business for thirty years and has multiple offices throughout Pennsylvania, New Jersey, Maryland, and Virginia.

  • Conduct preventive maintenance and identify potential problems to maintain equipment reliability.
  • Effectively diagnose and repair all types of HVAC equipment.
  • Work with equipment vendors to properly identify necessary parts for system repairs.
  • Communicate problems to customers and provide them with the appropriate solutions.
  • Timely submission of daily paperwork and service reports.

Requirements

  • Minimum of 2-5 years experience (commercial experience preferred)
  • A vocational or Associate Degree in mechanical systems, electronics, or similar field is preferred.
  • EPA universal certification.
  • Must have a valid driver's license with a good driving record in order to drive a company-issued vehicle.
  • Should be flexible in your schedule and be able to work in an on-call rotation.
  • Able to pass a pre-employment substance screening and background check.
  • Willingness and desire to provide our clients with a superior customer service experience

Other requirements:

  • Must be able to pass a pre-employment drug screen and background check. 

Job Type: Full-time

Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Employee assistance program
  • Free Telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discount
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • Bonuses (at management discretion)
  • Company-issued vehicle & gas card
  • Company provided cell phone and iPad
  • So much more! 

Schedule:

  • 8-hour shift
  • Monday to Friday
  • On-call 
  • Holidays
  • Weekends
  • Overtime

License/Certification:

  • Driver's License (Required)

Work Location:

  • Multiple Locations

Apply

Job Type

Description

Summary

The Customer Experience Service Coordinator is responsible for assisting internal and external customers to make sure all duties and responsibilities are met. The Customer Experience Service Coordinator dispatches service technicians according to the scheduling needs and receives customer calls and adjusts the schedule as required; along with daily administrative duties.   


Essential Duties and Responsibilities

Includes the following, however, other duties may be assigned.

Deliver a “best in class” customer experience.

  • Collaborate with Customer Experience Team, Customer Experience Manager, Supervisor and divisional managers to coordinate service efforts and address problems.
  • Ensure Service Calls and Emails are answered in a timely, positive, and knowledgeable manner.
  • Determines and dispatches appropriate service technicians to ensure quick and efficient resolution of customer needs. 
  • Build and maintain customer confidence and satisfaction. 
  • Dispatch service personnel to satisfy customer needs based on skills, nature of the request, location of request, and location of technician with use of the GPS. 
  • Effectively match technician skill level with customer request while maintaining cost-effectiveness. 
  • Continuously look for opportunities to enhance service delivery. 
  • Audit service reports daily in accordance with established procedures.
  • Be a customer advocate while capturing customer feedback and reporting it to the Leadership Team.
  • Continually build and maintain a network of relationships amongst the customers and The Tustin Group. 
  • Conducts weekly manpower meetings with the service manager of work progress, customer relations, field personnel relations, and other matters affecting service operations.
  • Perform all duties as outlined within the service coordinator training.
  • Provides support for any special projects as assigned by your manager. These special projects, under the determination of your manager or supervisor, may or may not become part of this position’s primary responsibilities.

Requirements

Experience/Education

  • A minimum of two years experience in service, operational, or customer service capacity is required.
  • A High School Diploma is required. A college degree is a plus.


Organizational and Personal Skills:

  • Must be able to multi-task and be flexible around priorities.
  • Must have excellent customer service skills.
  • Excellent organization skills with strong attention to detail.
  • A self-starter.
  • Comfortable making contact with customers and external contacts via phone.
  • Must be proficient in the Microsoft Office applications (Word, Excel, Outlook)
  • Establishes and maintains effective relationships with customers, field personnel, and project managers, and gains their trust and respect.
  • Uses time effectively and efficiently; sets priorities.


Other requirements:

Must be able to pass pre-employment drug screening


Schedule:

8-hour shift

Monday to Friday


Work Location:

Norristown, PA

In-Person


Benefits:

The Tustin Group is able to offer so many great benefits to our employees and it is one of the reasons we stand out from our competitors. 

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account
  • Employee assistance program
  • Free telehealth 
  • Free Talk Therapy
  • Paid Life Insurance & Disability
  • Employee discount
  • Paid time off (including your birthday)
  • Tuition reimbursement
  • Employee Referral Program
  • Incentive Trips
  • Bonuses (at management discretion)
  • So much more! 

Apply

Accreditations and Awards




HVAC Service Technician Apprenticeship Program

BENEFITS

  • Health Insurance
  • 401K Plan with Company Match
  • Vacation & Paid Time Off
  • Paid Holidays
  • Paid Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Military Leave
  • Flexible Spending Account (FSA)
  • Bereavement Leave
  • Paid Accidental Death & Dismemberment
  • Company Paid Anniversary Trip
  • Paid Short Term and Long Term Disability Insurance
  • Tuition Reimbursement
  • Employee Referral Program
  • Additional benefits offered to our Technical Employees include; Tool Account, Company Vehicle & Gas Cards, Sales Incentives, Safety Incentives. dd tool account,

Who We Are Looking For:

As opportunities arise in field, office, sales, or management, we look for motivated individuals who can add value to our company and help lead us in the future. If you are that motivated individual looking to start or advance your technical or professional career, take a look at our current opportunities.

Equal Opportunity Employer:

THE TUSTIN GROUP is committed to providing equal employment opportunity for all persons regardless of age, citizenship, color, disability, genetic information (including family members genetic information), marital status, national origin, race, religion, sex (including pregnancy), veteran status, sexual orientation, or any other protected status. THE TUSTIN GROUP values and promotes diversity as a strategic advantage.

If interested in a career at The Tustin Group, submit your resume for review.

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    Tustin Group Locations

    The Tustin Group has eight physical locations that support our service area that extends throughout Pennsylvania, New Jersey, Delaware, Maryland, and Virginia.